Refund policy

Returns and Refunds

If a dress is not right, you can send it back. This policy explains how, and what to expect.

Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted.

Condition

Returned items must be unworn and unwashed, in their original condition, with all tags still attached. Items that have been worn, altered, damaged after delivery, or returned without tags cannot be refunded.

How to start a return

Email support@classhourfashion.com with your order number and the item you want to return. We will reply with return instructions and the return address. Please do not send anything back before you have those instructions, as unannounced returns are difficult to match to an order.

Who pays return shipping

You pay return shipping, with two exceptions: if the item arrived faulty, or if we sent the wrong item, Class Hour Fashion covers the cost of returning it. In those cases we will provide a prepaid label or reimburse the postage you paid.

Restocking fee

There is no restocking fee.

Refunds

Once your return reaches us we inspect it and process the refund to your original payment method. We will email you when this is done. How quickly the money appears on your statement is decided by your bank or card issuer, not by us. Original shipping charges are not refunded unless the return is due to a fault or our error.

Exchanges

We do not process direct exchanges. If you want a different size or a different dress, return the original for a refund and place a new order.

Faulty items

If an item arrives faulty, email support@classhourfashion.com within 30 days of delivery with your order number and photographs of the fault. We will arrange a replacement or a refund, including return postage.

If we have not replied

We answer emails within 1 to 3 business days. If you have not heard from us within 3 business days of writing, call (404) 559-4800 during store hours and we will resolve it on the phone.

Contact

Class Hour Fashion, 5129 Old National Hwy, Floor 1, Old National Discount Mall, Atlanta, GA 30349, United States. Email support@classhourfashion.com or call (404) 559-4800.